Customer Support

We're Here To Help

Need help with one of our applications? Browse our support resources below or contact us using the support form.

How Can We Help?

Select the option that best matches your issue.

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General Support

Questions about our software, licensing or installation.

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Report A Bug

Found a problem? Let us know so we can fix it.

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Feature Request

Have an idea for a new feature? We'd love to hear it.

Downloads

Need the latest version of one of our applications?

Contact Support

Complete the form below and we'll respond as quickly as possible.

Frequently Asked Questions

Answers to some common questions.

Many of our applications are completely free to download and use. If an application requires a license or purchase, it will be clearly indicated on its details page.

Download the APK file to your Android device, open it, and follow the installation prompts. If prompted, enable "Install Unknown Apps" for your browser or file manager before installing.

Download the installer, double-click the file, and follow the on-screen instructions. Administrator privileges may be required depending on the application.

Most applications include a built-in update checker. You can also visit the Don Software website at any time to download the latest version manually. However, doing it manually may cause you to lose your data. It is recommended to make a backup before updating manually.

No. Updating an application normally preserves your existing settings and data. However, we always recommend making a backup before installing any update.

Visit our Support page and submit a bug report. Please include the application name, version number, device or operating system, and a detailed description of the issue.

Most Don Software applications store their data locally on your device. Some applications also allow you to export or back up your data for safekeeping.

Most of our applications work completely offline. If an Internet connection is required for a particular feature, it will be noted on the application's details page.

Yes. Free applications receive free updates. Paid applications include updates according to the license associated with that product.

Don Software values your privacy. Our applications collect only the information necessary for their intended functionality, and many applications do not collect any personal information at all.